by Linda Jamieson | Apr 20, 2020 | Leadership, Learning Lessons, Staff engagement, Uncategorized
The roomful of people went incredibly quiet when the GP spoke. “Some of the things that happened during this process have left me feeling very bruised. I will get over it, but I wanted you to know how difficult it has been for me”. Dr Marsh* was speaking during an...
by Linda Jamieson | Mar 26, 2020 | Learning Lessons, Uncategorized
The earliest evidence I have yet found of an After Action Review (AAR) is demonstrated in the image below. This shows a copy of the daily routine followed by Benjamin Franklin, one of the founding fathers of America (and much more), which included a period of...
by Linda Jamieson | Mar 18, 2020 | Leadership, Staff engagement, Uncategorized
Some online meetings fall well outside what we would call “effective” and “productive” because the participants behave exactly as they want to. “Sorry can you say that again.. I wasn’t listening; I just got an email from Bob” and “I can’t put the camera on because of...
by Linda Jamieson | Mar 12, 2020 | Blame Culture, Culture change, Staff engagement, Uncategorized
“We are taught you must blame your father, your sisters, your brothers, the school, the teachers – but never blame yourself. It’s never your fault. But it’s always your fault, because if you wanted to change, you’re the one who has got to...
by Linda Jamieson | Feb 14, 2020 | Culture change, Leadership, NHS, Patient Safety, Uncategorized
News reports in whatever country you live in will periodically be dominated by a story whose horror is compounded by the fact that there were bystanders who could have prevented it. We have had one of these this recently in the UK and it shines a light on something...
by Linda Jamieson | Jan 23, 2020 | Leadership, Learning Lessons, Uncategorized
On 26th January every year, Australians have an official holiday to mark the day when Captain Arthur Phillip guided a fleet of 11 British ships carrying convicts to the colony of New South Wales, effectively founding Australia in 1788 (notwithstanding the Aboriginal...
